SUPPORT

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The AER MANUAL

Our instruction manual contains all the info you need to get started with your AER. From the recommended GoPro settings to throwing techniques, you will find it all in here. We've made a mobile-friendly version for you to download directly to your phone:

AER MANUAL
English Version
AER MANUAL
German Version
FREQUENTLY ASKED questions

Shipping

Where are the AERs being shipped from?

We are based in the Stuttgart, Germany. Our Fulfillment partner ships the AERs from a warehouse close to Berlin.

Do you ship to my country?

Yes, we offer worldwide shipping. If you have any specific questions, just hit us up.

How long do I have to wait for my AER?

Shipping within the EU usually takes 3-5 days. Outside EU, up to three weeks. All packages are sent with Track & Trace.

What will be included when I order an AER?

It comes with everything you need:
- Carbon & Open Wing
- AER Head
- Strap
- Spacer
- AER Drawstringbag
- AER Manual

Is there a warranty on AER?

We look at every situation individually. If you run into any issues with your AER or damage it, please just contact us. We always do our best to get you going again as soon as possible.

My Wing has a tear in it, what do I do?

Usually it's easy to fix the AER yourself, in a few simple steps. We recommend using a foam glue, more details about where to get and how to do that, here. Often, a piece of ducttape also does the job.
Alternatively, you can get in touch with us about replacement parts.

How can I keep my AER clean?

You can simply rinse it off with water. Also soap is okay to use, if needed.

do you have any more questions?
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